New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201305396 Scottish Prison Service visits Not upheld, recommendations September 2014
201305432 A Dental Practice In the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Upheld, recommendations September 2014
201305469 Ayrshire and Arran NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2014
201305493 Business Stream policy/administration Not upheld, no recommendations September 2014
201305529 East Lothian Council applications, allocations, transfers & exchanges Not upheld, no recommendations September 2014
201305717 Grampian NHS Board appointments / admissions (delay / cancellation / waiting lists) Not upheld, no recommendations September 2014
201305723 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Upheld, no recommendations September 2014
201305865 Aberdeen City Council council tax Upheld, recommendations September 2014
201305939 University of the Highlands and Islands complaints handling Some upheld, recommendations September 2014
201306031 Lanarkshire NHS Board nurses / nursing care Upheld, recommendations September 2014