New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201306078 | Dumfries and Galloway Council | complaints handling (incl social work complaints procedures) | Upheld, recommendations | September 2014 |
| 201306145 | University of the Highlands and Islands | teaching and supervision | Not upheld, recommendations | September 2014 |
| 201306193 | Borders NHS Board | communication / staff attitude / dignity / confidentiality | Upheld, recommendations | September 2014 |
| 201306259 | Scottish Prison Service | legal correspondence | Not upheld, no recommendations | September 2014 |
| 201400018 | Angus Council | complaints handling (including appeals procedures) | Upheld, recommendations | September 2014 |
| 201400107 | Glasgow City Council | parking | Not upheld, no recommendations | September 2014 |
| 201400127 | Scottish Prison Service | food | Not upheld, no recommendations | September 2014 |
| 201400247 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | September 2014 |
| 201400314 | Scottish Prison Service | supplies of books, newspapers, etc | Not upheld, no recommendations | September 2014 |
| 201400455 | A Medical Practice in the Fife NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | September 2014 |