New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202000231 | Comhairle nan Eilean Siar | Primary School | Upheld, recommendations | May 2022 |
| 202000350 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | May 2022 |
| 202000373 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Upheld, recommendations | May 2022 |
| 202001643 | A Medical Practice in the Lothian NHS Board area | Clinical treatment / diagnosis | Some upheld, no recommendations | May 2022 |
| 202002047 | Golden Jubilee National Hospital | Clinical treatment / diagnosis | Upheld, recommendations | May 2022 |
| 202002493 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | May 2022 |
| 202002619 | A Dentist in the Forth Valley NHS Board area | Clinical treatment / Diagnosis | Upheld, recommendations | May 2022 |
| 202002913 | Fife NHS Board | Nurses / nursing care | Upheld, recommendations | May 2022 |
| 202003119 | Fife Council | Child services and family support | Some upheld, recommendations | May 2022 |
| 202003273 | Fife NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | May 2022 |