New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201303975 | A Council | primary school | Not upheld, no recommendations | August 2014 |
| 201304024 | A Medical Practice in the Fife NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | August 2014 |
| 201304192 | The Highland Council | complaints handling | Upheld, recommendations | August 2014 |
| 201304264 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | August 2014 |
| 201304301 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | August 2014 |
| 201304404 | Tayside NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | August 2014 |
| 201304435 | The City of Edinburgh Council | council tax | Upheld, recommendations | August 2014 |
| 201304475 | South Lanarkshire Council | repairs and maintenance | Some upheld, recommendations | August 2014 |
| 201304546 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | August 2014 |
| 201304641 | A Medical Practice in the Forth Valley NHS Board area | appointments / admissions (delay / cancellation / waiting lists) | Some upheld, recommendations | August 2014 |