Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201304959 | Glasgow Housing Association Ltd | neighbour disputes and anti-social behaviour | Some upheld, no recommendations | August 2014 |
| 201305054 | Business Stream | charging method / calculation | Not upheld, no recommendations | August 2014 |
| 201305204 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | August 2014 |
| 201305252 | Business Stream | policy/administration | Not upheld, no recommendations | August 2014 |
| 201305253 | A Medical Practice in the Dumfries and Galloway NHS Board area | clinical treatment / diagnosis | Upheld, no recommendations | August 2014 |
| 201305336 | The City of Edinburgh Council | housing statutory repair notices, haa areas and demolition orders | Not upheld, no recommendations | August 2014 |
| 201305451 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | August 2014 |
| 201305761 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | August 2014 |
| 201305849 | Scottish Prison Service | supplies of books, newspapers, etc | Some upheld, recommendations | August 2014 |
| 201306028 | Thenue Housing | right to buy | Not upheld, no recommendations | August 2014 |