Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201300714 | University of the West of Scotland | teaching and supervision | Some upheld, no recommendations | July 2014 |
| 201300819 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Upheld, recommendations | July 2014 |
| 201301163 | South Ayrshire Council | claims for damage, injury, loss | Upheld, recommendations | July 2014 |
| 201301337 | Tayside NHS Board | clinical treatment / diagnosis | Upheld, recommendations | July 2014 |
| 201301447 | Scottish Prison Service | policy/administration | Some upheld, recommendations | July 2014 |
| 201301524 | NHS 24 | clinical treatment / diagnosis | Upheld, recommendations | July 2014 |
| 201301582 | Dumfries and Galloway NHS Board | clinical treatment / diagnosis | Upheld, recommendations | July 2014 |
| 201301641 | Business Stream | policy/administration | Not upheld, no recommendations | July 2014 |
| 201301744 | West Dunbartonshire Council | neighbour disputes and antisocial behaviour | Upheld, recommendations | July 2014 |
| 201301779 | Albyn Housing Society Ltd | repairs and maintenance | Resolved, no recommendations | July 2014 |