Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201301790 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2014 |
| 201301946 | A Medical Practice in the Grampian NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | July 2014 |
| 201301964 | North Lanarkshire Council | unauthorised developments: calls for enforcement action/stop and discontinuation notices | Not upheld, no recommendations | July 2014 |
| 201302180 | Lanarkshire NHS Board | clinical treatment / diagnosis | Upheld, recommendations | July 2014 |
| 201302276 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | record keeping | Not upheld, no recommendations | July 2014 |
| 201302338 | North Ayrshire Council | handling of application (complaints by applicants) | Not upheld, recommendations | July 2014 |
| 201302526 | The Moray Council | conservation areas, listed buildings, tree preservation orders | Not upheld, no recommendations | July 2014 |
| 201302675 | Scottish Prison Service | policy/administration | Upheld, recommendations | July 2014 |
| 201302689 | Grampian NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | July 2014 |
| 201302706 | Glasgow City Council | maintenance and repair of roads | Not upheld, no recommendations | July 2014 |