Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201302765 | Business Stream | incorrect billing | Upheld, no recommendations | July 2014 |
| 201302861 | Fife Council | estate management, open space & environment work | Upheld, recommendations | July 2014 |
| 201302916 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Upheld, no recommendations | July 2014 |
| 201302924 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, recommendations | July 2014 |
| 201303016 | Business Stream | charging method / calculation | Upheld, recommendations | July 2014 |
| 201303031 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | July 2014 |
| 201303059 | A Dentist in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | July 2014 |
| 201303223 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2014 |
| 201303231 | Lothian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | July 2014 |
| 201303232 | The City of Edinburgh Council | rights of way and public footpaths | Not upheld, recommendations | July 2014 |