Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201303305 | Argyll and Bute Council | handling of application (complaints by opponents) | Not upheld, no recommendations | July 2014 |
| 201303338 | Scottish Prison Service | behaviour related programmes (including access to) | Not upheld, no recommendations | July 2014 |
| 201303428 | Business Stream | meter reading | Upheld, recommendations | July 2014 |
| 201303600 | Scottish Prison Service | personal property | Upheld, recommendations | July 2014 |
| 201303633 | Dumfries and Galloway NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | July 2014 |
| 201303635 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2014 |
| 201303729 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | July 2014 |
| 201303763 | Fife NHS Board | other | Not upheld, recommendations | July 2014 |
| 201303926 | Greater Glasgow and Clyde NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Upheld, recommendations | July 2014 |
| 201303995 | Tayside NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2014 |