Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201304076 | Aberdeen City Council | policy/administration | Upheld, recommendations | July 2014 |
| 201304079 | A Dentist in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | July 2014 |
| 201304126 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2014 |
| 201304151 | A Medical Practice in the Western Isles NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | July 2014 |
| 201304152 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | July 2014 |
| 201304153 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2014 |
| 201304163 | A Dentist in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | July 2014 |
| 201304268 | A Medical Practice in the Tayside NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | July 2014 |
| 201304370 | The City of Edinburgh Council | communication staff attitude and confidentiality | Some upheld, recommendations | July 2014 |
| 201304438 | Business Stream | policy/administration | Not upheld, no recommendations | July 2014 |