Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201305577 | Ayrshire and Arran NHS Board | policy / administration | Not upheld, no recommendations | July 2014 |
| 201305611 | Scottish Prison Service | accommodation (including cell amenities and location) | Not upheld, no recommendations | July 2014 |
| 201305629 | The City of Edinburgh Council | neighbour disputes and antisocial behaviour | Not upheld, no recommendations | July 2014 |
| 201305638 | North Lanarkshire Council | maintenance and repair of roads | Not upheld, no recommendations | July 2014 |
| 201305642 | The City of Edinburgh Council | repairs and maintenance | Not upheld, no recommendations | July 2014 |
| 201305733 | West Lothian Council | school records/access to personnel education files | Some upheld, recommendations | July 2014 |
| 201305797 | A Dental Practice in the Greater Glasgow and Clyde NHS Board area | patient lists | Upheld, recommendations | July 2014 |
| 201305834 | University of Strathclyde | communication staff attitude dignity and confidentiality | Not upheld, no recommendations | July 2014 |
| 201305880 | University of St Andrews | policy/administration | Not upheld, no recommendations | July 2014 |
| 201305887 | West Lothian Council | maintenance and repair of roads | Not upheld, no recommendations | July 2014 |