Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201305889 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2014 |
| 201305935 | The Robert Gordon University | plagiarism and intellectual property | Not upheld, no recommendations | July 2014 |
| 201305996 | Scottish Prison Service | behaviour related programmes (including access to) | Not upheld, no recommendations | July 2014 |
| 201306223 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | July 2014 |
| 201400316 | Scottish Prison Service | transfer to another prison | Not upheld, no recommendations | July 2014 |
| 201201242 | Barony Housing Association Ltd | repairs and maintenance | Some upheld, recommendations | June 2014 |
| 201201403 | Grampian NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | June 2014 |
| 201202483 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | June 2014 |
| 201203264 | Aberdeenshire Council | handling of application (complaints by opponents) | Not upheld, no recommendations | June 2014 |
| 201204827 | Grampian NHS Board | policy/administration | Some upheld, recommendations | June 2014 |