New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201205301 | The City of Edinburgh Council | unauthorised developments: calls for enforcement action/stop and discontinuation notices | Some upheld, recommendations | June 2014 |
| 201205330 | Care Inspectorate | complaints handling | Upheld, recommendations | June 2014 |
| 201300156 | Grampian NHS Board | communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | June 2014 |
| 201300371 | A Medical Practice in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | June 2014 |
| 201300398 | Perth and Kinross Council | planning, pre-application advice, tree preservation orders | Not upheld, recommendations | June 2014 |
| 201300596 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | June 2014 |
| 201300837 | Business Stream | incorrect billing | Not upheld, no recommendations | June 2014 |
| 201300924 | East Renfrewshire Council | traffic regulation and management | Not upheld, no recommendations | June 2014 |
| 201300937 | Fife NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2014 |
| 201300967 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | June 2014 |