New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
202102546 Grampian NHS Board Clinical treatment / diagnosis Some upheld, recommendations May 2022
202104315 The City of Edinburgh Council Secondary School Not upheld, no recommendations May 2022
201809079 Grampian NHS Board Clinical treatment / diagnosis Some upheld, recommendations April 2022
201810143 A Medical Practice in the Lothian NHS Board area Clinical treatment / diagnosis Not upheld, no recommendations April 2022
201906667 Tayside NHS Board Clinical treatment / diagnosis Upheld, recommendations April 2022
201910080 Highland NHS Board Clinical treatment / Diagnosis Upheld, recommendations April 2022
201910292 Falkirk Council Shared ownership Not upheld, no recommendations April 2022
202000139 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Some upheld, recommendations April 2022
202000476 A Medical Practice in the Tayside NHS Board area Clinical treatment / diagnosis Not upheld, no recommendations April 2022
202000641 Ayrshire and Arran NHS Board Clinical treatment / diagnosis Upheld, recommendations April 2022