New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201300369 | Lanarkshire NHS Board | communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | May 2014 |
| 201300511 | A Medical Practice in the Forth Valley NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | May 2014 |
| 201300582 | Lothian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | May 2014 |
| 201300602 | The City of Edinburgh Council | local housing allowance and council tax benefit | Some upheld, recommendations | May 2014 |
| 201300723 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | May 2014 |
| 201300802 | Lothian NHS Board | clinical treatment / diagnosis; communication | Some upheld, recommendations | May 2014 |
| 201301084 | West Lothian Council | policy/administration | Not upheld, no recommendations | May 2014 |
| 201301088 | Business Stream | meter reading/ charging method /calculation | Upheld, recommendations | May 2014 |
| 201301162 | Highland NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2014 |
| 201301180 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2014 |