New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
Case Ref | Organisation | Subject | Outcome | Report Date |
---|---|---|---|---|
201301194 | Business Stream | charging method /calculation | Not upheld, no recommendations | May 2014 |
201301343 | The City of Edinburgh Council | statutory notices | Some upheld, recommendations | May 2014 |
201301511 | Business Stream | charging method / calculation | Not upheld, no recommendations | May 2014 |
201301558 | Lothian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | May 2014 |
201301612 | Western Isles NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2014 |
201301616 | Borders NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | May 2014 |
201301692 | A Dentist in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | May 2014 |
201301771 | Highland NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | May 2014 |
201301837 | A Dentist in the Fife NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | May 2014 |
201301889 | Highland NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2014 |