New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201301570 | Aberdeenshire Council | unauthorised developments: calls for enforcement action/stop and discontinuation notices | Not upheld, no recommendations | April 2014 |
| 201301596 | Business Stream | charging method / calculation | Upheld, recommendations | April 2014 |
| 201301770 | Business Stream | meter reading | Upheld, recommendations | April 2014 |
| 201301808 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | April 2014 |
| 201301822 | Scottish Borders Council | handling of application (complaints by opponents) | Some upheld, no recommendations | April 2014 |
| 201301912 | Business Stream | incorrect billing | Not upheld, no recommendations | April 2014 |
| 201301943 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, no recommendations | April 2014 |
| 201302076 | Dumfries and Galloway Council | anti-social behaviour | Not upheld, no recommendations | April 2014 |
| 201302135 | Orkney Islands Council | aids for the disabled (incl blue badges), chronically sick & disabled acts 1970/72 | Not upheld, no recommendations | April 2014 |
| 201302144 | Fife Council | terminations of tenancy | Not upheld, no recommendations | April 2014 |