New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201302775 Business Stream meter size Some upheld, no recommendations April 2014
201302778 Business Stream incorrect billing Not upheld, no recommendations April 2014
201302781 South Lanarkshire Council neighbour disputes and antisocial behaviour Not upheld, no recommendations April 2014
201302839 Scottish Government D-G Planning and Environmental Appeals policy/administration Upheld, no recommendations April 2014
201303020 Tayside NHS Board appointments/admissions (delay, cancellation, waiting lists) Upheld, recommendations April 2014
201303065 Greater Glasgow and Clyde NHS Board - Acute Services Division nurses / nursing care Some upheld, recommendations April 2014
201303221 Scottish Prison Service policy/administration Not upheld, no recommendations April 2014
201303293 Clackmannanshire Council neighbour disputes and antisocial behaviour Resolved, no recommendations April 2014
201303383 West Dunbartonshire Council policy/administration Not upheld, recommendations April 2014
201303449 Scottish Children's Reporter Administration complaints handling Upheld, recommendations April 2014