New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201301063 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | March 2014 |
| 201301190 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | March 2014 |
| 201301250 | Scottish Borders Council | rights of way and public footpaths | Not upheld, no recommendations | March 2014 |
| 201301298 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | March 2014 |
| 201301311 | North Ayrshire Council | handling of application (complaints by opponents) | Not upheld, no recommendations | March 2014 |
| 201301345 | Business Stream | charging method / calculation | Some upheld, recommendations | March 2014 |
| 201302003 | Care Inspectorate | complaints handling | Not upheld, no recommendations | March 2014 |
| 201302050 | A Council | primary school | Upheld, recommendations | March 2014 |
| 201302073 | Business Stream | charging method / calculation | Resolved, no recommendations | March 2014 |
| 201302087 | Clackmannanshire Council | primary school | Not upheld, no recommendations | March 2014 |