New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201302648 | Scottish Ambulance Service | appliances, equipment & premises | Upheld, recommendations | March 2014 |
| 201302723 | A Medical Practice in the Grampian NHS Board area | communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | March 2014 |
| 201302758 | A Medical Practice in the Forth Valley NHS Board area | communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | March 2014 |
| 201302816 | A Medical Practice in the Ayrshire and Arran NHS Board area | clinical treatment / diagnosis | Not upheld, recommendations | March 2014 |
| 201302991 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | March 2014 |
| 201303068 | The City of Edinburgh Council | policy/administration | Resolved, no recommendations | March 2014 |
| 201303091 | Scottish Prison Service | other | Not upheld, no recommendations | March 2014 |
| 201303149 | The Moray Council | handling of application (complaints by applicants) | Not upheld, no recommendations | March 2014 |
| 201303169 | Aberdeenshire Council | terminations of tenancy | Some upheld, recommendations | March 2014 |
| 201303185 | The City of Edinburgh Council | council tax | Some upheld, recommendations | March 2014 |