New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201203733 | Falkirk Council | noise pollution | Some upheld, no recommendations | February 2014 |
| 201204083 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | February 2014 |
| 201204125 | A Council | special educational needs - assessment & provision | Some upheld, recommendations | February 2014 |
| 201204215 | Dunedin Canmore Housing Ltd | repairs and maintenance | Some upheld, action taken by body to remedy, recommendations | February 2014 |
| 201204216 | Dunedin Canmore Housing Ltd | repairs and maintenance | Some upheld, action taken by body to remedy, no recommendations | February 2014 |
| 201204363 | Business Stream | debt recovery / payment fees | Not upheld, recommendations | February 2014 |
| 201204438 | A Dentist in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, recommendations | February 2014 |
| 201204507 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | February 2014 |
| 201204511 | Business Stream | charging method / calculation | Upheld, recommendations | February 2014 |
| 201204561 | Business Stream | debt recovery / payment fees | Some upheld, recommendations | February 2014 |