New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201300224 A Medical Practice in the Lanarkshire NHS Board area clinical treatment / diagnosis Some upheld, recommendations February 2014
201300298 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Some upheld, recommendations February 2014
201300402 Loreburn Housing Association Ltd neighbour disputes and anti-social behaviour Not upheld, no recommendations February 2014
201300409 Ayrshire and Arran NHS Board communication, staff attitude, dignity, confidentiality Upheld, recommendations February 2014
201300527 Scottish Prison Service sentence planning Upheld, recommendations February 2014
201300592 Scottish Prison Service use of restraints Some upheld, recommendations February 2014
201300633 Melville Housing Association Ltd right to buy Upheld, recommendations February 2014
201300658 A Dentist in the Fife NHS Board area clinical treatment / diagnosis Not upheld, no recommendations February 2014
201300781 The Highland Council homeless person issues Not upheld, recommendations February 2014
201300938 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations February 2014