Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
202004502 Lanarkshire NHS Board Clinical treatment / diagnosis Upheld, recommendations February 2022
202103008 A Medical Practice in the Lanarkshire NHS Board area Clinical treatment / diagnosis Not upheld, no recommendations February 2022
202103259 Dumfries and Galloway NHS Board Admission / discharge / transfer procedures Upheld, recommendations February 2022
202103331 A Medical Practice in the Greater Glasgow and Clyde NHS Board area Clinical treatment / diagnosis Not upheld, no recommendations February 2022
202104233 Scottish Ambulance Service Clinical treatment / Diagnosis Not upheld, no recommendations February 2022
201903631 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Upheld, recommendations January 2022
201904243 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Upheld, recommendations January 2022
201905172 Greater Glasgow and Clyde NHS Board - Acute Services Division Complaints handling Some upheld, recommendations January 2022
201905833 A Dentist in the Lanarkshire NHS Board area Clinical treatment / Diagnosis Upheld, recommendations January 2022
201906029 A Dental Practice in the Grampian NHS Board area Clinical treatment / Diagnosis Upheld, recommendations January 2022