New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201204604 | The Highland Council | handling of application (complaints by opponents) | Not upheld, no recommendations | December 2013 |
| 201204708 | Business Stream | incorrect billing | Not upheld, no recommendations | December 2013 |
| 201204744 | Forth Valley NHS Board | appointments/admissions (delay, cancellation, waiting lists) | Upheld, recommendations | December 2013 |
| 201204796 | A Council | primary school | Not upheld, no recommendations | December 2013 |
| 201204838 | A Medical Practice in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | December 2013 |
| 201204978 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | December 2013 |
| 201205065 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | December 2013 |
| 201205097 | Tayside NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | December 2013 |
| 201205167 | University of Edinburgh | academic appeal/exam results/degree classification | Not upheld, no recommendations | December 2013 |
| 201205182 | The Highland Council | handling of application (complaints by opponents) | Not upheld, no recommendations | December 2013 |