New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201204936 Lothian NHS Board clinical treatment / diagnosis Upheld, recommendations November 2013
201204951 An NHS Board communication, staff attitude, dignity, confidentiality Upheld, no recommendations November 2013
201205058 An NHS Board clinical treatment / diagnosis Some upheld, recommendations November 2013
201205062 Scottish Prison Service personal property Upheld, recommendations November 2013
201205165 Business Stream charging method / calculation Upheld, recommendations November 2013
201205268 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, recommendations November 2013
201300081 A Dentist in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis November 2013
201300199 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Upheld, recommendations November 2013
201300252 Dumfries and Galloway NHS Board clinical treatment / diagnosis November 2013
201300337 Argyll and Bute Council traffic regulation and management Not upheld, no recommendations November 2013