New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201203100 | Business Stream | incorrect billing | Some upheld, recommendations | June 2013 |
| 201203319 | Business Stream | meter reading | Some upheld, recommendations | June 2013 |
| 201203348 | Scottish Prison Service | staff treatment | Upheld, recommendations | June 2013 |
| 201203390 | East Lothian Council | policy/administration | Not upheld, no recommendations | June 2013 |
| 201203392 | Business Stream | charging method / calculation | June 2013 | |
| 201203653 | Highlands and Islands Enterprise | policy/administration | Not upheld, no recommendations | June 2013 |
| 201203679 | A Medical Practice in the Highland NHS Board area | communication, staff attitude, dignity, confidentiality | Not upheld, recommendations | June 2013 |
| 201203825 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | June 2013 |
| 201203826 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2013 |
| 201203839 | Business Stream | policy/administration | Not upheld, no recommendations | June 2013 |