New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201204106 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, no recommendations | June 2013 |
| 201204168 | Western Isles NHS Board | policy/administration | Not upheld, recommendations | June 2013 |
| 201204206 | Horizon Housing Association Ltd | repairs and maintenance | Not upheld, no recommendations | June 2013 |
| 201204254 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2013 |
| 201204300 | Lothian NHS Board | appointments/admissions (delay, cancellation, waiting lists) | Not upheld, no recommendations | June 2013 |
| 201204321 | Dundee City Council | secondary school | Upheld, recommendations | June 2013 |
| 201204535 | A Medical Practice in the Ayrshire and Arran NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | June 2013 |
| 201204576 | Scottish Prison Service | legal correspondence | Not upheld, no recommendations | June 2013 |
| 201204614 | Business Stream | incorrect billing | No decision reached | June 2013 |
| 201204673 | Renfrewshire Council | council tax | Some upheld, no recommendations | June 2013 |