New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201203099 | Borders NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2013 |
| 201203108 | Scottish Prison Service | access to laptop | Not upheld, no recommendations | May 2013 |
| 201203117 | University of Aberdeen | academic appeal/exam results/degree classification | Not upheld, no recommendations | May 2013 |
| 201203123 | Business Stream | policy/administration | Not upheld, recommendations | May 2013 |
| 201203148 | Scottish Ambulance Service | clinical treatment / diagnosis | Not upheld, no recommendations | May 2013 |
| 201203178 | A Dentist in the Highland NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | May 2013 |
| 201203267 | East Renfrewshire Council | Handling of application (complaints by opponents) | Not upheld, recommendations | May 2013 |
| 201203298 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | May 2013 |
| 201203496 | Scottish Prison Service | personal property | Not upheld, no recommendations | May 2013 |
| 201203590 | Scottish Prison Service | non-legal correspondence | Not upheld, no recommendations | May 2013 |