Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201003813 | Argyll and Bute Council | handling of application (complaints by opponents) | Not upheld, no recommendations | March 2013 |
| 201004490 | A Medical Practice in the Highland NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | March 2013 |
| 201004603 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Some upheld, action taken by body to remedy, no recommendations | March 2013 |
| 201100156 | Grampian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | March 2013 |
| 201102648 | University of the West of Scotland | teaching and supervision | Upheld, recommendations | March 2013 |
| 201103221 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | March 2013 |
| 201103627 | Scottish Qualifications Authority | policy/administration | Upheld, recommendations | March 2013 |
| 201103669 | Tayside NHS Board | consent | Some upheld, recommendations | March 2013 |
| 201104008 | West Lothian Council | primary school | Not upheld, no recommendations | March 2013 |
| 201104381 | Forestry Commission Scotland | policy/administration | Some upheld, recommendations | March 2013 |