Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201104517 | Business Stream | incorrect billing | Not upheld, no recommendations | March 2013 |
| 201104631 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Upheld, recommendations | March 2013 |
| 201104795 | East Renfrewshire Council | handling of application (complaints by opponents) | Not upheld, recommendations | March 2013 |
| 201104862 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Some upheld, action taken by body to remedy, recommendations | March 2013 |
| 201104883 | Business Stream | charging method / calculation | Not upheld, no recommendations | March 2013 |
| 201105280 | Scottish Borders Council | policy/administration | Not upheld, recommendations | March 2013 |
| 201200127 | Business Stream | leakage | Upheld, recommendations | March 2013 |
| 201200144 | A Medical Practice in the Fife NHS Board area | communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | March 2013 |
| 201200170 | The City of Edinburgh Council | secondary school | Some upheld, recommendations | March 2013 |
| 201200191 | Business Stream | charging method / calculation | Not upheld, no recommendations | March 2013 |