Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201200379 | Perth and Kinross Council | council tax (incl community charge) | Some upheld, recommendations | March 2013 |
| 201200391 | East Dunbartonshire Council | policy/administration | Some upheld, recommendations | March 2013 |
| 201200467 | East Renfrewshire Council | handling of application (complaints by applicants) | Not upheld, no recommendations | March 2013 |
| 201200560 | Aberdeenshire Council | policy/administration | Not upheld, no recommendations | March 2013 |
| 201200562 | Business Stream | meter reading | Upheld, action taken by body to remedy, recommendations | March 2013 |
| 201200643 | Scottish Borders Council | policy/administration | Some upheld, recommendations | March 2013 |
| 201200662 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | March 2013 |
| 201200690 | Business Stream | charging method / calculation | Not upheld, no recommendations | March 2013 |
| 201200871 | Borders NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | March 2013 |
| 201200987 | A Medical Practice in the Forth Valley NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | March 2013 |