Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201201028 A Medical Practice in the Lanarkshire NHS Board area appointments/admissions (delay, cancellation, waiting lists) Some upheld, recommendations March 2013
201201233 Lanarkshire NHS Board treatment waiting times Upheld, recommendations March 2013
201201261 Grampian NHS Board clinical treatment / diagnosis Not upheld, recommendations March 2013
201201317 The Moray Council handling of application (complaints by opponents) No decision reached March 2013
201201406 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Upheld, recommendations March 2013
201201424 Ayrshire and Arran NHS Board clinical treatment / diagnosis Some upheld, action taken by body to remedy, recommendations March 2013
201201438 Business Stream charging method / calculation Not upheld, recommendations March 2013
201201474 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Upheld, recommendations March 2013
201201552 A Medical Practice in the Dumfries and Galloway NHS Board area clinical treatment / diagnosis Not upheld, no recommendations March 2013
201201553 Dumfries and Galloway NHS Board clinical treatment / diagnosis Not upheld, recommendations March 2013