Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201201566 Queen Margaret University policy/administration Some upheld, recommendations March 2013
201201617 A Medical Practice in the Forth Valley NHS Board area clinical treatment / diagnosis Upheld, recommendations March 2013
201201678 East Dunbartonshire Council finance - housing benefit and council tax benefit Some upheld, recommendations March 2013
201201697 A Medical Practice in the Lanarkshire NHS Board area clinical treatment / diagnosis Upheld, recommendations March 2013
201201707 Scottish Prison Service work (in prison) Not upheld, no recommendations March 2013
201201771 Western Isles NHS Board admission, discharge and transfer procedures Upheld, recommendations March 2013
201201776 Scottish Prison Service legal correspondence Upheld, recommendations March 2013
201201865 Scottish Prison Service supplies of books, newspapers, etc Not upheld, no recommendations March 2013
201201910 Perth and Kinross Council handling of application (complaints by applicants) Not upheld, no recommendations March 2013
201201916 Business Stream charging method / calculation Some upheld, action taken by body to remedy, no recommendations March 2013