Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201202019 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations March 2013
201202051 Grampian NHS Board clinical treatment / diagnosis Not upheld, no recommendations March 2013
201202112 Scottish Prison Service behaviour related programmes (including access to) Not upheld, no recommendations March 2013
201202173 Lanarkshire NHS Board policy/administration Some upheld, recommendations March 2013
201202244 Blackwood complaints handling Some upheld, recommendations March 2013
201202252 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Not upheld, no recommendations March 2013
201202300 Glasgow City Council handling of application (complaints by opponents) Some upheld, recommendations March 2013
201202316 Business Stream charging method / calculation Some upheld, action taken by body to remedy, no recommendations March 2013
201202651 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations March 2013
201202797 The State Hospital Board for Scotland appliances, equipment and premises Not upheld, no recommendations March 2013