Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201903189 | Scottish Prison Service | Policy / administration | Not upheld, no recommendations | October 2021 |
| 201903741 | Scottish Water | Communication / consultation | Not upheld, no recommendations | October 2021 |
| 201904853 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Upheld, recommendations | October 2021 |
| 201905325 | Renfrewshire Council | Care charges for homecare and residential care | Not upheld, no recommendations | October 2021 |
| 201906625 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Upheld, recommendations | October 2021 |
| 201908092 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Not upheld, no recommendations | October 2021 |
| 201908612 | North Lanarkshire Council | Care in the community | Not upheld, no recommendations | October 2021 |
| 201910303 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Not upheld, no recommendations | October 2021 |
| 201910974 | Argyll and Bute Health and Social Care Partnership | Child protection | Upheld, recommendations | October 2021 |
| 201911424 | Falkirk Council | Complaint handling | Upheld, no recommendations | October 2021 |