Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201104142 Business Stream Ltd policy/administration Some upheld, recommendations February 2013
201104444 Greater Glasgow and Clyde NHS Board complaints handling Some upheld, recommendations February 2013
201104449 Lothian NHS Board clinical treatment; diagnosis Some upheld, recommendations February 2013
201104552 Greater Glasgow and Clyde NHS Board policy/administration Not upheld, no recommendations February 2013
201104671 West Lothian Council noise pollution Some upheld, recommendations February 2013
201104875 Scottish Prison Service behaviour related programmes (including access to) Not upheld, no recommendations February 2013
201105086 West Lothian Council handling of application (complaints by opponents) Not upheld, no recommendations February 2013
201105480 Greater Glasgow and Clyde NHS Board clinical treatment; diagnosis No decision reached February 2013
201200035 Lothian NHS Board - Acute Division complaints handling Not upheld, action taken by body to remedy, recommendations February 2013
201200041 Business Stream Ltd leakage Not upheld, action taken by body to remedy, no recommendations February 2013