Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201200302 A Medical Practice in the Orkney NHS Board area clinical treatment; diagnosis Not upheld, no recommendations February 2013
201200449 Lanarkshire NHS Board clinical treatment; diagnosis Some upheld, action taken by body to remedy, no recommendations February 2013
201200538 North Ayrshire Council estate management; open space and environment work Not upheld, action taken by body to remedy, no recommendations February 2013
201200590 The City of Edinburgh Council handling of application (complaints by opponents) Some upheld, recommendations February 2013
201200667 Borders NHS Board communication; staff attitude; dignity; confidentiality Some upheld, recommendations February 2013
201200720 Crown Office and Procurator Fiscal Service policy/administration Upheld, action taken by body to remedy, recommendations February 2013
201200863 Fife NHS Board clinical treatment; diagnosis Some upheld, no recommendations February 2013
201200895 East Dunbartonshire Council handling of application (complaints by opponents) Some upheld, recommendations February 2013
201200930 A Dental Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment; diagnosis Upheld, recommendations February 2013
201200942 Greater Glasgow and Clyde NHS Board clinical treatment; diagnosis Some upheld, recommendations February 2013