Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201200956 Dumfries and Galloway Council policy/administration Not upheld, no recommendations February 2013
201201082 Parkhead Housing Association Ltd neighbour disputes and anti-social behaviour Some upheld, action taken by body to remedy, recommendations February 2013
201201210 Business Stream Ltd debt recovery / payment fees Some upheld, action taken by body to remedy, recommendations February 2013
201201461 Student Awards Agency for Scotland handling of application Some upheld, recommendations February 2013
201201815 Scottish Prison Service behaviour related programmes (including access to) Some upheld, action taken by body to remedy, recommendations February 2013
201201828 Scottish Prison Service progression Not upheld, no recommendations February 2013
201201873 A Medical Practice in the Orkney NHS Board area clinical treatment; diagnosis Not upheld, no recommendations February 2013
201201919 Scottish Prison Service policy/administration Not upheld, no recommendations February 2013
201202056 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment; diagnosis Upheld, recommendations February 2013
201202069 A Dentist in the Lanarkshire NHS Board area clinical treatment; diagnosis Not upheld, no recommendations February 2013