Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201202177 Perth and Kinross Council handling of application (complaints by opponents) Not upheld, action taken by body to remedy, no recommendations February 2013
201202187 A Pharmacy in the Highland NHS Board area policy/administration Some upheld, recommendations February 2013
201202296 The City of Edinburgh Council repairs and maintenance of housing stock (incl dampness and infestations) Not upheld, no recommendations February 2013
201202313 NHS National Services Scotland communication; staff attitude; dignity; confidentiality Some upheld, action taken by body to remedy, no recommendations February 2013
201202342 Highland NHS Board clinical treatment; diagnosis Not upheld, recommendations February 2013
201202343 Lanarkshire NHS Board communication; staff attitude; dignity; confidentiality Not upheld, action taken by body to remedy, no recommendations February 2013
201202544 A Medical Practice in the Highland NHS Board area clinical treatment; diagnosis Not upheld, no recommendations February 2013
201202728 Scottish Prison Service policy/administration Not upheld, no recommendations February 2013
201202733 Business Stream Ltd meter reading Some upheld, action taken by body to remedy, no recommendations February 2013
201202768 The City of Edinburgh Council planning; policy/administration Not upheld, no recommendations February 2013