Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201201320 The Robert Gordon University academic appeal/exam results/degree classification Not upheld, no recommendations January 2013
201201354 Office of the Scottish Charity Regulator complaints handling Some upheld, recommendations January 2013
201201400 Highland NHS Board clinical treatment / diagnosis Not upheld, no recommendations January 2013
201201413 A Practice in the Lanarkshire NHS Board area clinical treatment / diagnosis Not upheld, no recommendations January 2013
201201457 A Practice in the Borders NHS Board area clinical treatment / diagnosis Not upheld, no recommendations January 2013
201201466 Ayrshire and Arran NHS Board clinical treatment / diagnosis Not upheld, action taken by body to remedy, no recommendations January 2013
201201554 Scottish Water damage caused / compensation Upheld, recommendations January 2013
201201613 A Practice in the Lanarkshire NHS Board area communication, staff attitude, dignity, confidentiality Some upheld, recommendations January 2013
201201680 Orkney Islands Council repairs and maintenance of housing stock (incl dampness and infestations) Upheld, action taken by body to remedy, no recommendations January 2013
201201812 Scottish Water sewer flooding - internal Not upheld, no recommendations January 2013