Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201202444 An Optician in the Highland NHS Board area clinical treatment / diagnosis Not upheld, no recommendations January 2013
201202470 Lanarkshire NHS Board communication, staff attitude, dignity, confidentiality Not upheld, no recommendations January 2013
201202525 Scottish Prison Service money Not upheld, no recommendations January 2013
201202534 Lothian NHS Board communication, staff attitude, dignity, confidentiality Some upheld, recommendations January 2013
201202547 North Lanarkshire Council complaints handling (incl social work complaints procedures) Not upheld, no recommendations January 2013
201202593 A Practice in the Grampian NHS Board area clinical treatment / diagnosis Upheld, recommendations January 2013
201202618 Scottish Prison Service progression Not upheld, no recommendations January 2013
201202641 Scottish Prison Service personal property Not upheld, no recommendations January 2013
201202830 Scottish Prison Service complaints handling No decision reached January 2013
201202896 Grampian NHS Board complaints handling Upheld, action taken by body to remedy, recommendations January 2013