Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201104215 | Business Stream Ltd | incorrect billing | Upheld, recommendations | December 2012 |
| 201104574 | Scottish Prison Service | policy/administration | Some upheld, recommendations | December 2012 |
| 201104709 | South Lanarkshire Council | complaints handling | Upheld, recommendations | December 2012 |
| 201105083 | Scottish Water | damage caused / compensation | Some upheld, action taken by body to remedy, no recommendations | December 2012 |
| 201105187 | A Dentist in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | December 2012 |
| 201105283 | Business Stream Ltd | charging method / calculation | Some upheld, recommendations | December 2012 |
| 201105489 | University of Aberdeen | policy/administration | Some upheld, no recommendations | December 2012 |
| 201200034 | Fife Council | primary school | Not upheld, no recommendations | December 2012 |
| 201200120 | Scottish Water | complaints handling | Not upheld, no recommendations | December 2012 |
| 201200139 | Stirling Council | complaints handling | Some upheld, action taken by body to remedy, recommendations | December 2012 |