Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201200344 | The City of Edinburgh Council | handling of application (complaints by opponents) | Some upheld, no recommendations | December 2012 |
| 201200393 | Fife Council | primary school | Not upheld, no recommendations | December 2012 |
| 201200580 | University of St Andrews | plagiarism and intellectual property | Not upheld, no recommendations | December 2012 |
| 201200647 | Fife Council | primary school | Not upheld, no recommendations | December 2012 |
| 201200652 | Glasgow Life | hall letting, indoor facilities, libraries, museums etc | Some upheld, recommendations | December 2012 |
| 201200656 | Business Stream Ltd | charging method / calculation | Not upheld, no recommendations | December 2012 |
| 201200657 | Business Stream Ltd | charging method / calculation | Not upheld, no recommendations | December 2012 |
| 201200658 | Business Stream Ltd | charging method / calculation | Not upheld, no recommendations | December 2012 |
| 201200679 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, recommendations | December 2012 |
| 201200781 | Business Stream Ltd | charging method / calculation | Not upheld, no recommendations | December 2012 |