Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201200879 West Lothian Council primary school Not upheld, no recommendations December 2012
201200888 Scottish Water sewer flooding - external Some upheld, recommendations December 2012
201200993 Scottish Prison Service progression Not upheld, no recommendations December 2012
201201092 The City of Edinburgh Council cleansing/public conveniences/streets and stairs Not upheld, no recommendations December 2012
201201336 Dumfries and Galloway Housing Partnership repairs and maintenance of housing stock (incl dampness and infestations) Not upheld, no recommendations December 2012
201201410 Scottish Prison Service policy/administration Not upheld, no recommendations December 2012
201201458 Scottish Prison Service earnings Not upheld, no recommendations December 2012
201201468 Scottish Prison Service complaints handling Upheld, recommendations December 2012
201201488 Borders NHS Board clinical treatment / diagnosis Not upheld, no recommendations December 2012
201201692 Falkirk Council neighbour disputes and anti-social behaviour Not upheld, no recommendations December 2012