Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201201696 Lanarkshire NHS Board appointments/admissions (delay, cancellation, waiting lists) Not upheld, no recommendations December 2012
201201737 Scottish Prison Service complaints handling Upheld, recommendations December 2012
201201751 The City of Edinburgh Council applications, allocations, transfers & exchanges Not upheld, no recommendations December 2012
201201755 Scottish Prison Service personal property Not upheld, no recommendations December 2012
201201979 Scottish Water sewer flooding - external Not upheld, no recommendations December 2012
201202123 Dumfries and Galloway Housing Partnership policy/administration Not upheld, no recommendations December 2012
201202186 Argyll Community Housing Association policy/administration Not upheld, no recommendations December 2012
201202196 Lanarkshire NHS Board policy/administration Not upheld, no recommendations December 2012
201202302 Scottish Prison Service behaviour related programmes (including access to) Not upheld, no recommendations December 2012
201202477 Scottish Prison Service complaints handling Upheld, recommendations December 2012