Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201202478 Scottish Prison Service food Upheld, recommendations December 2012
201202585 A Medical Practice in the Highland NHS Board area clinical treatment / diagnosis Not upheld, no recommendations December 2012
201202705 A Dentist in the Lanarkshire NHS Board area clinical treatment / diagnosis Not upheld, no recommendations December 2012
201004585 Highland NHS Board communication, staff attitude, dignity, confidentiality Not upheld, no recommendations November 2012
201100945 Midlothian Council handling of application (complaints by applicants) Not upheld, no recommendations November 2012
201101107 Fife Council policy/administration Some upheld, recommendations November 2012
201101410 Western Isles NHS Board continuing care Upheld, action taken by body to remedy, no recommendations November 2012
201101552 A Dentist in the Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, no recommendations November 2012
201101671 Scottish Prison Service policy/administration Some upheld, recommendations November 2012
201102132 Scottish Water other Upheld, recommendations November 2012