Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201102212 Business Stream Ltd meter reading Not upheld, no recommendations November 2012
201102319 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations November 2012
201102397 Dumfries and Galloway NHS Board complaints handling Some upheld, recommendations November 2012
201102465 The Highland Council policy/administration Not upheld, no recommendations November 2012
201102965 Aberdeenshire Council sheltered housing and community care Not upheld, no recommendations November 2012
201103056 Aberdeenshire Council estate management, open space & environment work Not upheld, no recommendations November 2012
201103142 Hebridean Housing Partnership Ltd repairs and maintenance of housing stock (incl dampness and infestations) Some upheld, recommendations November 2012
201103423 Scottish Prison Service personal property Upheld, action taken by body to remedy, recommendations November 2012
201103490 The City of Edinburgh Council policy/administration Not upheld, recommendations November 2012
201103618 Fife Council complaints handling Some upheld, action taken by body to remedy, no recommendations November 2012