Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201104525 East Lothian Council policy/administration Some upheld, action taken by body to remedy, recommendations November 2012
201104603 Aberdeenshire Council conservation areas, listed buildings, tree preservation orders Not upheld, recommendations November 2012
201104651 Ayrshire and Arran NHS Board clinical treatment / diagnosis Not upheld, no recommendations November 2012
201104677 A Medical Practice in the Highland NHS Board area policy/administration Some upheld, recommendations November 2012
201104872 A Medical Practice in the Highland NHS Board area clinical treatment / diagnosis Not upheld, no recommendations November 2012
201104874 Scottish Borders Council handling of application (complaints by opponents) Some upheld, action taken by body to remedy, no recommendations November 2012
201104889 Business Stream Ltd communication / consultation Some upheld, action taken by body to remedy, no recommendations November 2012
201104975 South Ayrshire Council neighbour disputes and anti-social behaviour Not upheld, no recommendations November 2012
201104984 Tayside NHS Board policy/administration Not upheld, no recommendations November 2012
201105084 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations November 2012