Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201105207 A Dentist in the Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, recommendations November 2012
201105262 Business Stream Ltd incorrect billing Upheld, recommendations November 2012
201105291 Business Stream Ltd debt recovery / payment fees Not upheld, no recommendations November 2012
201105490 Scottish Prison Service bullying/victimisation Not upheld, no recommendations November 2012
201105517 Forth Valley NHS Board clinical treatment / diagnosis Not upheld, no recommendations November 2012
201200242 Scottish Prison Service policy/administration Not upheld, no recommendations November 2012
201200254 A Medical Practice in the Grampian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations November 2012
201200265 Scottish Water complaints handling Not upheld, no recommendations November 2012
201200315 Scottish Prison Service complaints handling Not upheld, no recommendations November 2012
201200322 Fife Council rights of way and public footpaths Some upheld, action taken by body to remedy, no recommendations November 2012