Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201200357 | A Medical Practice in the Highland NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | November 2012 |
| 201200369 | A Medical Practice in the Tayside NHS Board area | communication, staff attitude, dignity, confidentiality | Not upheld, recommendations | November 2012 |
| 201200455 | Fife Council | parking | Not upheld, no recommendations | November 2012 |
| 201200506 | Business Stream Ltd | leakage | Not upheld, no recommendations | November 2012 |
| 201200735 | Lanarkshire NHS Board | complaints handling | Not upheld, action taken by body to remedy, no recommendations | November 2012 |
| 201200842 | Aberdeen City Council | repairs and maintenance of housing stock (incl dampness and infestations) | Not upheld, no recommendations | November 2012 |
| 201200850 | A Medical Practice in the Tayside NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | November 2012 |
| 201201081 | Scottish Prison Service | supplies of books, newspapers, etc | Not upheld, no recommendations | November 2012 |
| 201201405 | Scottish Prison Service | supplies of books, newspapers, etc | Not upheld, no recommendations | November 2012 |
| 201201469 | Scottish Prison Service | earnings | November 2012 |